Claims Coordinator


Position Summary:

When the flood hits, the claims team is there, committed to the customer to provide excellent service and timely payment of claims.  The Claims Clerk is an integral member of the Claims department, working closely with all team members to deliver on these commitments.  The Claims Clerk will have responsibilities ranging from invoice & file management, to the enforcement of team workflows and a potential to handle some claims processing.  The team is changing rapidly, as will this role, if you are an energetic, driven, collaborative individual, with strong attention to detail, join us.


Job Responsibilities/Essential Duties:

  • Manage invoice tracking, review, approval and processing
  • Monitor and manage team email box
  • Prepare and maintain reporting, including FEMA claims reporting.
  • Organize, track, prepare, transmit and field inquiries related to litigation files and case management.
  • Create and maintain administrative practices, systems and procedures to improve efficiency and service delivery. 
  • Drive team to meet obligations and comply with policies and guidelines.
  • Assist in Flood claims processing workflows.
  • During Catastrophic flooding events, additional time and flexibility may be required.


Required Skills and Experience:

  • Computer software knowledge and experience within the Microsoft Office suite and Quickbase.
  • Strong written and verbal communication skills.
  • Strong work ethic and sense of accountability, responsibility, reliability, responsiveness & attention to detail.
  • The ability to work in a fast-paced environment with multiple tasks and projects at hand, prioritizing and effectively managing workloads to meet deadlines, while delivering high-quality work.
  • Ability to maintain and display a positive attitude at all times; supporting business needs and changes; supporting continuous improvement; and supporting the National Flood Insurance Program.
  • Ability to work with frequent and multiple policy, procedure, and regulatory changes.
  • Self-directed, proactive approach and ability to manage working both independently and collaboratively, as appropriate.


Desired Experience:

  • 2+ Years of Office and/or Administrative background preferred
  • Claims and/or insurance experience preferred


Desired Education Experience:

  • Associates or Bachelor’s degree preferred but not required


We offer you:

A competitive total rewards package, continuing education & training, and tremendous potential within a growing organization.


About National Flood Services:

Making a difference in people’s lives is the core value behind our efforts and the guiding principle that connects our team of 600 National Flood Services colleagues across the nation.  Our mission is to get more people protected from the devastating effects of flooding and we help rebuild lives devastated by flood.  Today, NFS services more than 1.9 million flood policyholders and manages over $ 1.5 billion flood insurance premium annually for our clients. We embrace innovation and quality, consistently delivering solutions that provide viable options for property owners, covering a broad range of needs in a rapidly changing regulatory environment.


By applying for a position with NFS, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with NFS employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.


NFS is committed to a diverse workforce as an equal employment opportunity employer.


DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.



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